FAQs
LIFETIME WARRANTY
HOW DO I USE MY HYPE RAZOR?
HOW SHOULD I SHAVE?
HOW DO I CARE FOR MY RAZOR?
I HAVE QUESTIONS ABOUT THE BLADE.
SHIPPING & DELIVERY FAQs
RETURN & EXCHANGES
LIFETIME WARRANTY
What is the lifetime warranty?

The X1 single edge razor has been built with premium aerospace-grade aluminum. This is the same metal that is used in the aerospace industry and can withstand harsh conditions and still maintain its material properties. Therefore we are guaranteeing your razor for life against any material defects and workmanship.

NOTE The lifetime warranty is only applicable for fair usage and becomes void if you expose your razor to acids/harsh chemicals, cause voluntary harm, abuse or neglect, etc.

In order to initiate a claim under your warranty, please retain your original purchase invoice and reach out to us at hey@hyperazor.co.

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LIFETIME WARRANTY
How to install the blade?

AUTO WAY
Being an injector style razor, the X1 is designed to function flawlessly with most commercially available injector magazines. Follow the instructions below to load a fresh blade without handling the blades with your bare hands.

STEP 01
Being an injector style razor, the X1 is designed to function flawlessly with most commercially available injector magazines. Follow the instructions below to load a fresh blade without handling the blades with your bare hands. Hold the razor in your left hand and the blade magazine in your right hand.


STEP 02
Insert the key of the blade magazine in the slot designed on the right side of the razor.


STEP 03
Pull the lever of the blade magazine to the extreme right, then push it to the left till the fresh blade is fully loaded into the razor.


STEP 04
If you are replacing an existing blade, the old blade will push out from the other end. You can safely dispose of it using the empty slot provided in the blade magazine. If you are loading an empty razor, your razor is ready to be used after step 3.


NOTE Please ensure when you load the blade that it is fully inserted into the razor. In the event that the blade is not positioned properly into the razor after pulling out the blade magazine, you can manually push the blade all the way through to ensure the blade sits correctly.



MANUAL WAY
While the razor is designed to function flawlessly with an injector blade magazine, the design also allows for a simple and seamless manual process. This involves handling the blades directly, but if you follow the steps with care, you should be fine.

STEP 01
Push the bottom part of the shave setting with slight force and detach it from the razor body.


STEP 02
If the razor was without a blade to begin with, move on to step 3. If the razor contained an old blade, follow step 1 in a controlled manner in order to avoid the blade accidentally hurting you during detachment.


STEP 03
Take a fresh blade from the blade magazine by pulling and pushing the lever without inserting it into the razor.


STEP 04
Safely hold the new dispensed blade and place it on top of the shave setting. Make sure the cutting edge of the blade is facing the exposed side of the razor.


STEP 05
Again in a controlled manner, align the shave setting with the razor body. The natural force of the magnets will immediately attach the razor body to the shave setting.


PRO TIP The manual process is most effective when you may want to quickly clean the insides of your razor during or after the shave. This process allows you to reuse the existing blade.

NOTE The manual process is very simple and becomes intuitive once you go through the above steps. Everything is extremely safe as long as you do not rush it and do it in a controlled manner.

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LIFETIME WARRANTY
How do I prepare for a great shave?

First and foremost, a shave brush is the best way to prep the facial hairs before a shave. Without adequate stimulation, shave creams and gels are unable to penetrate the hair and soften it. At the same time, when you dab on products by hand, hairs tend to remain matted to the face, making them difficult to access.

Shaving brushes help build amazing lather with the shaving cream which will soften the hair making the shave seamless with no razor tugging or razor burn. Follow these steps for the perfect prep to your shave.

STEP 01
Wet the shaving brush with warm water and shake of any excess water.


STEP 02
Apply shaving cream on the tip of the brush.


STEP 03
Lather the cream on your face using a circular motion with the brush. To make it a richer lather, add a bit of hot water to the brush. Not too much though as the shave cream will become too watery.


PRO TIP Use HYPE’s premium synthetic shave brush. They are designed with a high loft and a wider base which provide a softer feel and amazing lather.






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LIFETIME WARRANTY
How do I choose the correct shave setting?

The X1 Single Edge Razor comes pre-installed with the Comfort shave setting. It is the recommended shave setting to star  with for most people to get a comfortable shave without nicks and cuts. For very sensitive skins, we suggest you begin with the Sensitive shave setting before switching to a more aggressive one. Learn which one is best for you:


SENSITIVE SHAVE SETTING

1. Great for light stubble and first-time shavers
2. Have a beard that isn’t course and thick
3. Have very sensitive skin
4. Suffer from ingrown hair


ULTRA CLOSE SHAVE SETTING

1. Designed to suit heavy beard grow h or those wanting the closest possible shave
2. Have a thick beard hair
3. Have skin that isn’t overly sensitive and prone to irritation
4. Don’t suffer from ingrown hair


COMFORT SHAVE SETTING
1. Perfect for daily shavers
2. Everyone in-between Sensitive and Ultra Close settings

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LIFETIME WARRANTY
How do I switch the shave settings?

The razor is designed to allow changing of the heads to customize shaves in an easy, intuitive and effective manner. Simply snap the head out with a simple push from the razor body.

Take the preferred shave setting, and align it against the body of the razor. The magnetic force will automatically hold it in place.


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LIFETIME WARRANTY
This looks different, how do I hold this razor?

The X1 razor is built with a unique two-arm design to specifically provide a more controlled hold of the razor body unlike most single arm safety razors where the force is concentrated at the center, leading to cuts. With our two-armed design, the pressure is equally distributed across the razor head, leading to a clean shave with the first pass.

With a longer handle length, the razor provides a firmer grip making you confident as you maneuver the contours of your face and body.


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LIFETIME WARRANTY
How do I know what is the best shaving angle?

The razor has been designed to be as intuitive as possible when first starting with a safety razor. Simply place the face of the razor against your skin and start with short strokes of 1-3 cm in length.


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LIFETIME WARRANTY
Do I need to apply any pressure during the shave?

The X1 razor is perfectly weighted. Those coming from a multi-blade razor system will find the transition to using the X1 intuitive and flawless. Since our razor is similar in weight, the transition is smooth and leads to a comfortable experience from the very first shave. Apply pressure in the same way as you would with a multi-blade razor.


Unlike other safety razors, the aluminum build makes it lightweight. If you are coming from a heavier safety razor experience, we suggest that you apply minimal pressure for an effective shave.




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LIFETIME WARRANTY
For a comfortable shave.

WITH THE GRAIN
Rather than long, sweeping strokes of the razor, begin with short strokes of 1-3 cm in length in the direction of the hair growth (i.e. with the grain). Shaving in the direction of hair growth significantly reduces the chances of irritation, while still providing a close shave. Doing so will also help prevent nicks and cuts, while also preventing tugging of the hairs and clogging of the razor.


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LIFETIME WARRANTY
For a close shave.

AGAINST THE GRAIN
Irrespective of the shave setting, if you shave against the direction of the hair (i.e. against the grain), it will provide a closer shave than shaving with the grain. You must use caution with this approach as shaving against the grain increases chances of razor burn and skin irritation. If this isn't your first rodeo, then you know your face and what it can handle. If you are a newbie, take your time and experiment.


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LIFETIME WARRANTY
For a comfortable & close shave.

ACROSS THE GRAIN
We recommend that you shave with the grain on your first pass. If you want an even closer shave, then shave across the grain with your second pass. This means shaving perpendicular to your beard growth. Make sure you lather up well before your second pass.


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LIFETIME WARRANTY
Cleaning during shave.

If you are shaving a heavy beard growth, you might experience clogging under the blade. In most cases, running the razor under the tap will clear any clog. If it doesn’t follow the next step:

With the two-part system design of this razor, you can easily clean in between the shave by pressing the shave setting to detach from the razor body. Rinse of the hairs and re-attach the shave setting to resume shaving.



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LIFETIME WARRANTY
Placement of the razor during shave.

When not in use keep your razor on the stand. If you do not have the stand, then we recommend placing the razor face up. This is to ensure that the razor loaded with the blade is not facing the surface of the countertop.

While the razor is designed to prevent direct contact between the blade and the countertop, any moisture on the counter op may come in contact with the blade and lead to faster deterioration of the blade.

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LIFETIME WARRANTY
Dry your razor after use.

The razors are anodized to provide not only attractive colors, but also to provide a strong layer of protection from corrosion. Anodizing creates a hard, wear-resistant layer that properly protects the underlying aluminum. While the protective layer will prevent rusting, we recommend you always thoroughly rinse it with water and dry it after every use.

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LIFETIME WARRANTY
Store your razor in a dry place.

We recommend you store your razor in a dry place. This will ensure that the razor can dry properly between uses.

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LIFETIME WARRANTY
Change shave settings on a countertop.

The shave settings are made with strong, durable aluminum material which won’t break unless pressed with extreme force. An accidental drop might lead to minor deformities which may impact the performance of the razor. It is always safer to change the shave settings on a counter op to prevent accidental dropping from a height.

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LIFETIME WARRANTY
What kind of blades does HYPE razor use?

The X1 razor functions with non-proprietary injector style blades and accepts most commercially available injector blade magazines/dispensers. You can purchase these blades on our website or from several ecommerce marketplaces such as Amazon, Ebay and offline stores such as  Walmart, Walgreens etc.

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LIFETIME WARRANTY
What is an injector blade?

These blades have been in existence since 1925 originally invented by Schick and have grown in popularity over the years. These blades are generally packed in a dispenser known as a magazine with a key that is inserted into the razor. The process is simple and safe and helps avoid direct handling of the blades, thereby minimizing the chances of cuts while handling the blade.

The blades are twice as thick as a multi-blade cartridge razor and double edge blades and thus offer double the number of shaves from every blade. The blades are sharp, super comfortable and offer an irritation-free when used with our razor. A typical user can expect up to 7-11 shaves per blade depending on skin and hair growth.

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LIFETIME WARRANTY
How much does the blade cost?

The blades are significantly cheaper than multi-blade cartridge systems and cost $0.6 per blade to replace. This is one fifth of the cost of a typical cartridge blade and results in significant savings over a period of time.

Blade magazines offered on our website are by Personna and are made in the US. Each blade magazine contains 20 blades and offers 6 months worth of shaves. A typical daily shaver will spend less than $25 a year on injector blades.

Get your fresh blades here.

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LIFETIME WARRANTY
Are the blades proprietary?

HYPE’s X1 single edge razor does NOT use any proprietary blades and is compatible with most commercially available injector blade magazines/dispensers. In fact, If you have loose injector blades from any brand, it will work with your X1 razor.

The razor is designed to allow you to load the blades directly from the blade magazine or by a manually process which is very simple. This means, as long as you have an injector single edge blade, it is functional with the X1 razor.

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LIFETIME WARRANTY
How do I load the blade using the blade magazine?

Being an injector style razor, the X1 is designed to function flawlessly with most commercially available injector magazines. Follow the instructions below to load a fresh blade without handling the blades with your bare hands.

STEP 01
Being an injector style razor, the X1 is designed to function flawlessly with most commercially available injector magazines. Follow the instructions below to load a fresh blade without handling the blades with your bare hands. Hold the razor in your left hand and the blade magazine in your right hand.


STEP 02
Insert the key of the blade magazine in the slot designed on the right side of the razor.


STEP 03
Pull the lever of the blade magazine to the extreme right, then push it to the left till the fresh blade is fully loaded into the razor.


STEP 04
If you are replacing an existing blade, the old blade will push out from the other end. You can safely dispose of it using the empty slot provided in the blade magazine. If you are loading an empty razor, your razor is ready to be used after step 3.


NOTE Please ensure when you load the blade that it is fully inserted into the razor. In the event that the blade is not positioned properly into the razor after pulling out the blade magazine, you can manually push the blade all the way through to ensure the blade sits correctly.

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LIFETIME WARRANTY
Can I install the blade manually?

While the razor is designed to function flawlessly with an injector blade magazine, the design also allows for a simple and seamless manual process. This involves handling the blades directly, but if you follow the steps with care, you should be fine.

STEP 01
Push the bottom part of the shave setting with slight force and detach it from the razor body.


STEP 02
If the razor was without a blade to begin with, move on to step 3. If the razor contained an old blade, follow step 1 in a controlled manner in order to avoid the blade accidentally hurting you during detachment.


STEP 03
Take a fresh blade from the blade magazine by pulling and pushing the lever without inserting it into the razor.


STEP 04
Safely hold the new dispensed blade and place it on top of the shave setting. Make sure the cutting edge of the blade is facing the exposed side of the razor.


STEP 05
Again in a controlled manner, align the shave setting with the razor body. The natural force of the magnets will immediately attach the razor body to the shave setting.


PRO TIP The manual process is most effective when you may want to quickly clean the insides of your razor during or after the shave. This process allows you to reuse the existing blade.

NOTE The manual process is very simple and becomes intuitive once you go through the above steps. Everything is extremely safe as long as you do not rush it and do it in a controlled manner.

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LIFETIME WARRANTY
How long does shipping take?

We ship from our warehouse in Wisconsin, US. We ship to most countries except for a few due to various factors including logistical challenges faced by our courier partners.

Please note that processing your order can take up to 2 business days, however most orders will ship within 1 business day.



Shipping time within the US

Standard shipping: 2-7 business days

Express Shipping (UPS): 2-business day shipping


Within continental US, we provide 2-day shipping and standard economy shipping. For order value of $100 or more, we offer a free express 2-day shipping. Orders over $39 qualify for our free standard shipping.

In the unlikely event your order takes over 3 business days beyond the estimated time to arrive, please contact us at hey@hyperazor.co and we will assist in addressing the status of your order.



Shipping time to the UK. EU, Australia, New Zealand & Canada 

Standard shipping (USPS): 7-21 business days

Express Shipping (UPS): 3-7 business day shipping


For these countries, we offer discounted standard shipping rates starting at $9. There are tracking details provided but not a guaranteed up-to-date real time tracking. 

Express shipping is available and rates are available at checkout depending on your order destination country. In most cases, this would be delivered via UPS or equivalent courier service providers such as DHL or Fedex. Typically orders will be delivered within 3-7 business days after shipping.

In the unlikely event your order takes over 7 business days beyond the estimated time to arrive, please contact us at hey@hyperazor.co and we will assist in addressing the status of your order.



Shipping time to Rest of the World

Standard shipping (USPS): 7-30 business days

Express Shipping (UPS): 3-10 business day shipping


For all other countries, we offer discounted standard shipping rates starting at $20. There are tracking details provided but not a guaranteed up-to-date real time tracking. 

Express shipping is available and rates are available at checkout depending on your order destination country. In most cases, this would be delivered via UPS or equivalent courier service providers such as DHL or Fedex. Typically orders will be delivered within 3-10 business days after shipping. There is an up to date live tracking service.

In the unlikely event your order takes over 10 business days beyond the estimated time to arrive, please contact us at hey@hyperazor.co and we will assist in addressing the status of your order.

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LIFETIME WARRANTY
How much does shipping cost?

US Customers

Order value less than $39: We offer a flat shipping rate of $5 for order value of less than $39.

Order value between $39-$100: We offer free standard shipping for orders of $39 and above up to $100. 

Order value of over $100: We offer free 2-day shipping for all orders more than $100 in value.



UK, EU, Australia, New Zealand & Canada Customers

Standard Shipping

Order value less than $39: We offer a discounted flat shipping rate of $15 for order value of less than $39.

Order value between $39-$150: We offer a further discounted shipping rate of $9.

Order value of over $150: We offer free shipping for all orders more than $150 in value.

Express Shipping

Express shipping is available and rates are available at checkout depending on your order destination country. Rates start at $49.



Rest of the World Customers

Standard Shipping

Order value up to $150: We offer a discounted flat shipping rate of $30.

Order value of over $150: We offer a discounted flat shipping rate of $20.

Express Shipping

Express shipping is available and rates are available at checkout depending on your order destination country. Rates start at $55.

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LIFETIME WARRANTY
Are there any customs charges?

Please note it is your responsibility to know the laws of your country in terms of what can and cannot be shipped to you.

We are not responsible for any tariffs or customs regulations.

We cannot be held responsible or accountable for any taxes, duties, tariffs, quarantine fees, or package warehousing fees assessed by your local customs office. These charges are separate from your shipping charge, and you will be billed directly from them. No refunds will be given for items that are seized at your local customs office or not delivered unless returned to us.

Hype Razor  will not be held liable for any customs duties or taxes that arise from your local customs office. Any duties or taxes that may apply are your responsibility; we of course will help you to the best of our knowledge. By ordering from our site you are stating that you agree to our shipping policy and terms of conditions.

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LIFETIME WARRANTY
What is your return policy?

15 Day Return Policy Details


We want you to be completely happy with your purchase. If you do not love your razor within the first 15 days, we will take it back!

Please note, our return policy is for one razor per customer. We would like for you to have the opportunity to try it and will honor one return per customer. Subsequent return requests will not be honored. 

Our Lifetime Warranty will still apply for manufacturer defects.  

For returns, please contact hey@hyperazor.co with your return request. 

There are certain situations where no refund or only partial refunds are granted (if applicable):

  • The customer has already returned one razor
  • Customer sent return back without contacting customer support team with their return request
  • Any item is damaged due to abuse
  • Lost or stolen items
  • Items purchased from distributors or retailers
  • Any item that is returned more than 15 days after delivery

We will issue a full refund to your original form of payment for the price of any product that you return and applicable taxes paid on the product’s value if we receive your product return request within fifteen (15) days of the delivery date. Original shipping costs will not be refunded.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Upon approval, a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

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LIFETIME WARRANTY
Can I exchange an item?

Exchanges are only accepted for defective or damaged items. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For exchanges, please contact hey@hyperazor.co with your exchange request. We will not be able to accept any exchanges if you send us your order without contacting our customer support.

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