Returns & Exchanges

Refund policy

15 Day Return Policy Details

Your razor is designed to last for generations and we're confident you'll never part with it ever. However if you aren't happy with your razor we will take it back!

To submit a return, please review these terms, then follow the instructions at the bottom of the page.

Kindly note, our return policy is for one razor per customer. We would like for you to have the opportunity to try it and will honor one return per customer. Subsequent return requests will not be honored.

Our Lifetime Warranty will still apply for manufacturer defects.

For returns, please contact hey@hyperazor.co with your return request.

There are certain situations where no refund or only partial refunds are granted (if applicable):

Any item that is returned more than 15 days after delivery
The customer has already returned one razor
The customer sent return back without contacting customer support team with their return request
Items purchased from distributors, retailers or resellers
Any item is damaged due to abuse
Lost or stolen items

Razors must be returned in their original packaging and in like-new, working condition.

We will issue a full refund to your original form of payment for the price of any product that you return and applicable taxes paid on the product’s value if we receive your product return request within fifteen (15) days of the delivery date. Original shipping costs will not be refunded. This would apply even on purchase tiers where we offer free shipping.

Once we receive the item, we would inspect it and notify you of the approval or rejection of your refund. Upon approval, a credit will automatically be applied to your credit card or original method of payment within 7 business days. It may take a further 5-10 business days for the funds to reflect in the customer's account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hey@hyperazor.co .

Exchanges

Exchanges are only accepted for defective or damaged items. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Gift

If you received an order as a gift, we will require the contact information of the original purchaser to issue a refund or replacement for any item.

Shipping

The customer is responsible for returning the item(s) and for all associated return shipping costs. Shipping costs are not refundable. If the customer does not use their own shipping method for the return, the return shipping costs will be deducted from the refund.

If you are shipping an item valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We advise our customers to opt for a shipping method that offers both insurance and a tracking number. We are not responsible for any returned merchandise that is damaged or lost. In instances where a return is lost or damaged, a refund will not be issued.